frequently asked
questions

The quickest way to find a part is to use our Part Finder on the left hand side of the screen. First of all, select the Manufacturer and wait a few seconds for the box below to filter down the Range. Then select the Range, then select the Series and finally select the Model of your laptop. The model number can normally be found on the label underneath your laptop.

If your looking for an AC adapter and your model isn't listed don't worry, just click here to access our special form and once we find the correct part we will create a special listing just for you.

If you live in the UK we offer FREE DELIVERY via Royal Mail 48. After you've paid for your order we don't hang about!! Depending on when you buy your item, we will dispatch it either the same or the next working day, so in the majority of cases it should arrive within 1 -2 working days. However you have to remember that Royal Mail don't offer a guaranteed delivery time on this service and it can take them up to 15 working days to deliver.

If you're in a real hurry for the item we also offer Royal Mail Special Delivery at £6.99. With this service you are guaranteed to receive the part within 2 working days.

If you live outside of the UK we also offer fantastic rates on our postage. Just £9.99 per item within the EU, £12.99 to everywhere else. Your item will be sent by PostNL International Signed. Due to the different delivery schedules in different countries we can't tell you exactly how long it will take but it normally arrives in 7 to 10 business days.

You might have paid by PayPal e-cheque by mistake. This is where PayPal take the money from your bank account instead of a credit/debit card. It normally takes about 10 working days to clear.

In the majority of cases it will arrive within 1 -2 working days, however you have to remember that Royal Mail don't offer a guaranteed delivery time or tracking facility on this service and it can take them up to 15 working days to deliver. We can only guarantee delivery within 2 working days if you select Royal Mail Special Delivery when you checkout. Have you checked with the sorting office to see if they are holding a parcel for you? If you were out when they they tried to deliver they may have taken it back to the sorting office. They postman/postwoman is supposed to put a card through the door to let you know, but they don't always bother. If you've contacted the sorting office and you still haven't received the item after more than 15 working days from date of dispatch, please let us know.

Your item was sent by PostNL International Signed. Due to the different delivery schedules in different countries we can't tell you how long it will take to arrive but it should take a maximum of 25 working days. Have you checked with your local sorting office to see if they are holding a parcel for you? If you were out when they they tried to deliver they may have taken it back to the sorting office. If you have contacted the sorting office and you still haven't received the item after more than 25 working days from date of dispatch, please get back in touch.

Unlike may other online retailers who will only offer a short warranty, we offer a full 1 YEAR WARRANTY on all our products.

If your AC Adapter should develop a fault within the warranty period, just click here to report the fault. We'll then get back to you with an RA number and details of how to return the adapter. Once we receive the item back we'll send you a new one.

Unfortunately we do need to have the old one back first, before a new replacement can be sent out.

We accept Visa (including Visa Electron), Solo, Maestro (Switch), American Express and MasterCard. Our checkout provider is Sage Pay. You can also pay directly from a PayPal account.

Yes no problem. Please phone 01282 413355. Lines are open Mon - Fri 9.00am - 4.30pm. Please note, this is a sales line only and the sales team won't be able to help you with faults or compatability issues. Please read the rest of this FAQ for more information on how to deal with a fault or a compatibility issue.

We are registered for VAT in the UK, France and Germany. The correct VAT number and VAT amount will appear on the invoice. The invoice is sent by e-mail, normally about 2 days after ordering.

Yes, a VAT receipt will be e-mailed to your e-mail address within 48 hours of purchase.

No, they are Power4Laptops branded replacement AC adapters designed to fit your particular make and model of laptop. If you are looking for a branded AC Adapter we recommend that you should only purchase it direct from your laptop manufacturers website, as there are many websites selling fakes. Any seller who advertises genuine ones for less than £30 are selling fakes, as the cheapest branded AC adapters cost at least that when you buy them in bulk wholesale.

Yes, unlike many other suppliers we include a UK power cord with sealed UK Plug included in the price.

We have power cords available for most countries. When you buy your AC Adapter we will supply you with the correct power cord for the country you have given us on the delivery address. The power cord will have a sealed plug. The only country we currently don't have power cords for is South Africa.

At the moment we only sell them complete with AC adapters.

Our compatability lists are very accurate but occassionally we do find an odd mistake that needs to be rectified. If this should happen just click here to report the compatibility issue. The information will be e-mailed to us straight away and a member of our customer support team will get back in touch with you as soon as possible with details of how to return the item so we can get it exchanged for the right model.

No, it is quite normal for an AC Adapter to get hot. Just make sure you keep it in a well ventilated area. e.g. Not up to a radiator or anywhere where the adapter is enclosed on all sides.

Don't worry if the input amperage is different to your original AC adapter. Your electricity supply will be able to deliver whatever input amperage is needed. It's really the output on an AC adapter that counts. That is what sends the correct power to the laptop.

It is OK for the voltage to be within 1 - 1.5 volts of the original. Also, don't worry if the amps are higher. Laptops only draw what amperage they need from an adapter so the amperage can be equal to or greater than the original. It is really better to have an adapter with a higher amperage then the adapter doesn't have to work as hard. If the voltage difference is more than 1.5 volts or the amperage is less than your original AC adapter please let us know.

Yes, our AC Adapters will work in any country as they accept an input of 100 Volts right up to 240 Volts. The only thing you will need is either a travel adapter or a different mains lead as the plug on the mains lead provided with the unit is a UK 3 pin plug. The mains lead & travel adapters are very common so you should be able to purchase one locally.

Yes we can arrange a discount if you are buying more than 10 items at once. Please contact us with the items and quantity you wish to buy and a member of our customer support team will get back to you with a price.

Here at Power4Laptops we don't just hide behind our online presence. You can come and collect your item from our office in Burnley, Lancashire. Please feel free to bring your laptop along so we can test it with your new charger. Before you collect, please phone us on 0844 504 8050 for the address details and so we can make sure your charger is in stock.

Yes we also sell Laptop Car Chargers, Laptop Keyboards, Laptop Fans and Laptop DC Jack Sockets. The Car Chargers, Laptop Fans and Laptop DC Jack Sockets you will find listed on this site. You can find keyboards on our sister site, Keyboards4Laptops. If you need help locating an item please give us a call on 01282 413355 and a member of our sales team will be glad to help.